Frequently Asked Questions

From security concerns to payment information, find the answers to frequently asked questions about iStoreGreen, the best self-storage experience in Brooklyn—at the lowest price.

What size unit do I need?

Check out our storage unit size chart to determine the unit that best fits your needs. Still unsure? Contact us or visit the iStoreGreen facility for an obligation-free tour of all of our unit sizes.

How do I know my belongings are safe?

Our Brooklyn facility is staffed seven days a week and features a state-of-the-art video security system. We also utilize a double-lock system that includes your personal lock and an iStoreGreen lock and requires a staff escort every time a unit is opened.

Is there a long-term commitment?

Store with us for as long—or short—a time as you’d like! iStoreGreen operates on a month-to-month basis and doesn’t require you to sign a long-term contract. Looking to store with us for an extended period? Contact us to learn about special discounts you may be eligible for.

Can I buy boxes and other moving supplies from your facility?

Of course! Our on-site retail center has one of the largest selections of packing materials in Brooklyn, including environmentally friendly products that are biodegradable and made from recycled materials.

Do you take credit cards?

We accept all major credit cards including MasterCard®, Visa®, Discover® and American Express®. You can pay online or enroll in convenient auto-payments. We also accept checks in person or you may mail your check to:

12 Hall Street
Brooklyn, NY 11205
Please include your account number in the memo line.

What are your hours and where are you located?

Our facility is open seven days a week and is easily accessible from the Brooklyn-Queens Expressway and the G train.

Do you have anything that will help me move in?

Our convenient loading docks make unpacking your moving truck simple and fast. Save time—and your back—with our free carts and dollies.

Can I rent a move-in truck from you?

We make your move-in day as stress-free as possible with FREE access to our moving truck! Contact us to learn more.

Do you provide a pick-up service?

Contact us for reliable and affordable mover recommendations or for help arranging the move.

Can I store my business’ inventory there?

Absolutely! We have storage solutions for both personal and business needs.

Can I store food?

You can store food at our sister company Hall Street Storage, New York City’s largest refrigerated and dry warehouse.

Can you accept deliveries on my behalf?

Yes, we can accept packages delivered during our normal operating hours.

What makes you green?

iStoreGreen is proud to be the first certified green storage facility in New York City. Learn all about how we reduce our carbon footprint through renewable energy, alternative packing materials and more.

How do I reserve a unit?

Request a quote or contact us to get started. 

Still have questions? Contact us today! Our friendly and knowledgeable storage professionals are here to help.